What is the difference between an AI agent and a chatbot?

A chatbot answers predefined questions following a fixed script. An AI agent understands goals, thinks ahead and independently carries out complex multi-step tasks.

Can an AI agent make mistakes?

Yes, but with an escalation system less often than humans. Unclear cases are presented for human review instead of guessing.

How long does development take?

A first AI pilot goes live in 5 working days. More complex systems take 4-8 weeks.

Are AI agents GDPR-compliant?

Yes, with correct implementation. We work with European cloud providers and offer on-premise solutions.

What systems can an AI agent integrate?

Practically any system with an API — ERP, CRM, document management, email and phone systems.

AI Agents

Autonomous AI Agents That Work Around the Clock.

We develop custom AI agents that independently execute tasks, make decisions and interact with your systems — without human intervention.

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What is an AI agent?

More than automation — a system that thinks along.

Classic automation follows rigid rules: if X happens, do Y. An AI agent instead understands a goal, independently creates a plan to achieve it, and adapts that plan when the situation changes.

If the agent encounters an unexpected situation — an unclear email, a missing document, an unusual request — it recognises this, finds a solution or transparently escalates to a human. That is exactly what distinguishes an AI agent from a script.

Understands goals instead of rigid rules
Creates and adapts its own plans
Recognises unexpected situations
Escalates transparently instead of guessing

97-99.5%Operational accuracy

140+AI agents deployed

Benefits

Why companies rely on AI agents.

🕐

24/7 Availability

AI agents work without breaks, holidays or sick days — including nights and weekends.

0 downtime

⚡

3-5x Faster

Tasks that cost employees minutes are completed by an AI agent in seconds — without loss of quality.

3-5x speed

📈

Unlimited Scaling

Whether 10 or 10,000 requests daily — an AI agent scales without additional personnel costs.

No hiring needed

🎯

99%+ Accuracy

With a thoughtful escalation system, our AI agents achieve operational accuracies of 97-99.5%.

97-99.5% accuracy

💰

Up to 94% Cost Reduction

Manual processing time drops drastically — at the same or better quality.

-94% effort

🔗

Seamless Integration

AI agents connect to your existing software — ERP, CRM, email, telephone.

No system change

Use Cases

5 AI agents with proven impact.

CUSTOMER SERVICE ✉️

EMAIL AGENT

Automatic Email Response

800+ support emails per week — team permanently overloaded.

78% response rate fully automatic

Response time under 3 minutes

78% Auto-Response

HEALTHCARE 📞

PHONE AGENT

Autonomous Call Handling

150-200 calls daily — peak times not coverable.

65% of calls fully autonomous

35% more bookings outside opening hours

65% Autonomous

ACCOUNTING 📄

DOCUMENT AGENT

Intelligent Document Processing

200+ receipts entered manually every day.

99.2% accuracy

Fully automatic extraction & posting

99.2% Accuracy

B2B SOFTWARE 🎯

SALES AGENT

Automatic Lead Qualification

Sales spent 60% of time on qualification instead of closing deals.

42% more conversions

Fully automatic lead scoring

+42% Conversions

MANUFACTURING 🧾

INVOICE AGENT

Automated Invoice Processing

120+ invoices daily, 8 minutes of manual review each.

28 seconds per invoice

94% fewer manual interventions

28 sec / invoice

CUSTOMER SERVICE 💬

SUPPORT AGENT

Support Agent

Answers customer enquiries via chat, email and WhatsApp — in real time, around the clock, without waiting time.

4.8 / 5 stars customer satisfaction

4.8 / 5 Stars

ROI Example

What an AI agent costs compared to a full-time employee.

A full-time position for repetitive tasks costs on average 45,000 EUR annually. An AI agent for the same task: 4,990 EUR development + 1,800 EUR operation per year.

Savings in the first year: 38,210 EUR.

3.2x

ROI in the first year

4-6 mo.

Payback period

94%

Maximum cost reduction

Frequently Asked Questions

What clients want to know about AI agents.

A chatbot answers predefined questions following a fixed script — it cannot do anything outside its rule set. An AI agent, by contrast, understands goals, thinks ahead, acts proactively and independently carries out complex, multi-step tasks. It reads emails, searches for information in your systems, creates documents and makes decisions — without a human having to approve every single step. The difference is like that between a telephone directory and an experienced assistant.

Yes — but with thoughtful design significantly less often than humans. Our best practice is an escalation system: the agent acts autonomously in clear-cut cases and presents unclear or high-risk cases for human review instead of guessing. With this architecture, our systems achieve operational accuracies of 97 to 99.5 percent — continuously monitored and optimised.

A first, production-ready AI agent for a clearly defined process goes live at Globeria Consulting in 5 working days — that is not a marketing promise but our standard. More complex multi-agent systems with deep ERP or CRM integration typically take 4 to 8 weeks, with weekly status updates and one fixed contact person instead of an opaque project timeline.

With correct implementation, yes — and at Globeria Consulting this is not an add-on but a standard from the start. We work exclusively with European cloud providers, offer on-premise solutions for particularly sensitive data, and a certified data protection officer accompanies every project. A data processing agreement (DPA) and an EU AI Act compliance check are part of every AI agent project.

Practically any system with an API or a common export function — ERP systems like SAP or Microsoft Dynamics, CRM platforms like Salesforce or HubSpot, document management systems, email inboxes, phone systems and custom-built software. Using standardised interfaces, we connect the AI agent to your existing systems without disrupting running processes or replacing software.

Ready for your first AI agent?

Free initial consultation — we analyse which process benefits most from an AI agent.

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